REFUND POLICY
1.Cancellation
(1).We accept order cancellation before the product is shipped out. If the order is canceled you will get a full refund. We CANNOT cancel the order if the product is already shipped out.
(2).If your order has been shipped out but you still need to cancel, please wait for your package to arrive and you may either keep it or contact us at service@myfashionhair.com to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
2.Returns
We accept a return on products. Customers have the right to apply for return within 30 Days after the receipt. Please allow us 30 Days from the receipt of your item to process your return or exchange. All returned items must be in new and unused condition, with all original tags and labels attached. You can return your product for store credit, a different product, or a refund to the original payment method.
3.Return Process
(1).To initiate a return or exchange, please email us your Order Number and photographs of products(if applicable) at service@myfashionhair.com to obtain a Return Merchandise Authorization (RMA) number. We will email you back your own RMA Number within 3 Business Days. After receiving an RMA number, customers have 7 Calendar Days to return the original items(s) with tags in its original packaging. And then, mail the return to the following address:
Address: Heze Shandong Province China Juancheng County Taida handicrafts
Recipients: yang shan
Phone: +8615865168529
Post code: 274600
(2).Customers need to send back your package and its tracking number within 7 Calendar Days when you have got the RMA number.
(3).If Myfashionhair is responsible for the shipping fees, we will refund the tax with return shipping fees together to your original payment method.
(4).For exchange, we will check your returned packages and send out a new package requested within 7 Business Days. We will also update you on the tracking number of the new packages through the email.
4.Return Shipping Cost:
(1).Return shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
(2).We will refund the full cost of the merchandise and return shipping cost if the return is a result of myfashionhair.com error or defective product.
(3).Unfortunately, we’re not able to send prepaid return shipping labels in all packages. Use your own trackable and insured shipping method. Please note we’re not responsible for returns that are lost or damaged in transit.
5.Refunds
We inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.
(1).Full Refunds
If you return an item within the item’s return policy period in accordance with the Return Policy, you will get a refund to the original form of payment for the items listed below:
You return You receive
Wrong items shipped.
Defective items through no fault of your own.
Items that did not match what was shown on the Site.
A full refund of the item’s purchase goods and free return shipping label
Unopened items returned & the original condition as shipped.
A full refund of the item’s purchase price but you are responsible for any return shipping costs
(2).Partial refunds
If you return an item within the item’s return policy period in accordance with the Return Policy, you may receive a partial refund to the original form of payment for the items listed below:
You return You receive
Non-defective items that are returned unopened and outside of the return policy period
85% of the item’s purchase price and you are responsible for any return shipping costs.
Physical user damage
Items not in original condition, damaged, missing accessories, retail box, UPC code, or showing obvious misuse not due to Myfashionhair error.
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs.
Rejected items will be returned to the customer
(3).Sales Tax
In case if you return your item for a refund, the Sales Tax will also be refunded back to your original payment method.
6.Refunds Process and Time
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please be advised that Refunds will undergo two stages.
(1). The first stage(within 7 Calendar Days) happens in our internal system, while the second stage of processing happens at your Bank.
(2). The second stage of processing happens at your Bank. The refund may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company.
Two stages take 7-20 Business Days. We’ll send an email confirmation once we’ve processed your return. If your refund is for store credit, it will be available as soon as your return is received and processed.
7.Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at: service@myfashionhair.com.
8.Exceptions
The following items are FINAL SALE cannot be returned or exchanged:
Worn
Damaged
Washed or Altered in any way.
Discounted items
Gifts
Please note that we don’t accept returns of Myfashionhair items purchased from third-party retailers (Amazon, Eaby, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.
For defective or damaged products, please contact us at service@myfashionhair.com to arrange a refund or exchange.
8.Exceptions
If you have any questions concerning our return policy, please contact us at:
Email Address: service@myfashionhair.com.
Note: All applications for exchange or return, please contact official email: service@myfashionhair.com. first. We do not accept any return or exchange without application.
30 DAYS MONEY BACK GUARANTEE
