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Customer Help

Our happiness team is always here to assist.

If any question about payment

About Payment

We accept the following payment methods:

Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Discover. We firstly recommend you use Paypal.

Regarding the shipping fee, you don’t need to pay it, we offer free shipping service. However, there are some areas that need to charge the remote fees 20$.

Regarding the customs duty, it is determined by the custom of your country. And it is uncertain to know how much about it. Normally we declare the hair value under $20 USD on the shipping bill to avoid you paying the custom tax.

Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Charge back or others) will lead to card declined when paying. So we suggest customers don`t take a dispute with no reason, your personal credit record will be affected, and your next shopping will be declined. When your are declined, you can call your bank for the solution. Or you can try your another card. If the issue still exist, please send email to us : info@buynicehair.com

Please don’t worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential.

No, we don’t charges any sales tax

No, only 1 coupon code can be used in one order.

Please apply your coupon code on the checkout page.

A little worry?

About Order & Service

Yes, you are free to cancel your order before we dispatched the shipment, please contact us as soon as possible.

Sorry for that! Please don’t worry, we will arrange full refund or free exchange for  you.

No worries, please just contact us at info@buynicehair.com

We will arrange partial or full refund to you, if you like, free exchange is available too.

Please don’t return the items back without contacting us. IMPORTANT Please contact us firstly, we will sent you the return lable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

No worries, please contact us at info@buynicehair.com

We will offer you a satisfied solution!

We are not accept the refusal to return without any reasons. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems, such as: place the wrong order/ want to cancel /want to exchange, please feel free to contact us info@buynicehair.com via email before shipping, so that we can help you solve it out timely.

We suggest use post mail, like usps.

Common purchase queries answered

About Shippment

Your order will be shipped out within 24 hours. But when during holiday, like Chinese New Year Holiday, we need more time to processed your order. Because the courier are all off work then.

We use Epacket, DHL and Fedex. Generally, the package will be arrived within 5-7 business days in USA. 7-10 business days delivery in other countries.

Regarding the shipping fee, you don’t need to pay it, we offer free shipping service. However, there are some areas that need to charge the remote fees 20$.
Regarding the customs duty, it is determined by the custom of your country. And it is uncertain to know how much about it. Normally we declare the hair value under $20 USD on the shipping bill to save your custom tax.

Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.

We don’t accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can’t delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.

Customs spot checks are random. Once the customs clearance is completed. The package will be delivery within 2-3days. Please don’t worry, if any problems, please contact with us.

Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 5 working days in advance thus you will have sufficient time for shipping.

Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.

Some tips about hair care and use

Hair Care & Use

Yes, you can go swimming with a wig. When swimming, we suggest to wear a swimming cap. Otherwise, the Chlorine and salt water can cause the hair/wig to tangle and mat up. After swimming, it is best to shampoo and condition your hair immediately.

Treat you wig like your own hair. Please confirm with your stylist that all styling products (including shampoo and conditioner) that you use are OK.

Wash you hair/wig with WARM water (about 95℉) a time every 2-4 weeks,If you wear it more seldom than that, wash it once monthly. Never use hot water or cold water when washing.
Don’t apply the shampoo and conditioner directly to the wig cap lace. Don’t apply shampoo or conditioner too close to the hair roots.
Never twist or rub your hair/wig vigorously while washing
Always rinse the hair with the water flowing in the same direction of the hair to avoid matting and tangles.
You can condition your hair every couple weeks or so, to keep it shiny and soft.Make sure you don’t do that every day.

If you would like to store your wig, make sure that your wig is washed and totally dry.
Put your wig on a wig stand/mannequin head. The stand will help keep its shape.

Do not apply any product when your hair/wig is not in use.
Have two wigs ready to wear at all times.This helps to extend the life of each of your wigs too.

DON’T sleep on wet hair/wig. Make sure that your hair/wigs completely dry when you go to sleep.
Please bond the hair with hair band we sent when sleeping, it will avoid tangling or shapes-changing.

Gently squeeze the water out after washing
Never twist or rub your hair/wig vigorously while drying.
Allow the hair/wig to air dry on a wig stand out of direct sunlight. Do not brush the hair/wig while it is wet, as this can damage the hair.
To avoid stretching the cap, never place a wet wig on a mannequin or Styrofoam head.A folding wig stands make the best drying platforms.
Blow dry the wig on your head if you are in a hurry.Please blow it to 80% dry, the keep the rest 20% to air dry.

When you dye the hair/wig with bleach powder, please control the time within 5 minutes.
If you dye it with dye cream, please control the time be within 20 minutes.
It is better to avoid heat. Heat is one of your hair’s biggest enemy, the more you use it, the shorter your hair/wig will last. Be careful with the use of blow dryers, flat irons and curling irons.

Most of customers prefer to use ghost Bond or got 2b glue. If you don’t know much about hair installation, we recommend that you make an appointment with a professional hairdresser to help you install it.

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